Frequently Asked Questions

Q. [Feb 8, 2012; SOLVED Feb 15, 2012] I just upgraded to Google Chrome 17, and all the sudden top bar across my Olive Digital Edition is messed up. Why is this?

A. Something has changed with how Chrome 17 recognizes how the Olive Digital Edition menus are contructed. Olive is working on this and we hope to have a quick resolution.

Q. [Feb 2, 2012; SOLVED Feb 15, 2012] I just upgraded to Firefox 10, and all the sudden some of the drop down menus on my Olive Digital Edition no longer work. Why is this?

A. Apparently Firefox 10 does not recognize the method that Olive uses to display the drop down menus (such as "Save" and "Share"). Olive is working on this and we hope to have a quick resolution.

Q. Do Olive Software products support Internet Explorer 9?

A. Yes. As of the release of Internet Explorer 9, Olive Software products are fully supported.

Q: Does the Olive Digital Edition work with the iPad/iPhone?

A: The Olive Digital Edition ("ODE") is a Flash-based web application, which means it is not supported by devices (such as the iPad) that do not support Flash. However, Olive does have both an iPad specific app (called "iReader") and an HTML5-based application (called "Olive Mobile Viewer" or "OMV") which is supported by all modern mobile devices that support HTML5 (including iPad, Android, etc). It is up to each Publication to choose whether or not to use either of these Olive applications; if you have questions about whether or not the publication you are attempting to view utilizes either of these applications, please contact the Publication directly.

Q: Does the ODE work for Android phones and tablets?

A: Since ODE is Flash-based, mobile devices that do not support Flash cannot view ODE. For mobile devices (such as Android tablets) that do have a version of Flash available, ODE will work to a limited extent, but it is not optimized for mobile devices. However, Olive does have an HTML5-based application (called "Olive Mobile Viewer" or "OMV") which is supported by all modern mobile devices that support HTML5 (including iPad, Android, etc). It is up to each Publication to choose whether or not to use either of these Olive applications; if you have questions about whether or not the publication you are attempting to view utilizes either of these applications, please contact Olive Support (please let us know which publication you are trying to view) or the Publication directly.