Q: Are you an end user/reader?
A: If you are using Olive products to read your newspaper and/or magazine and see similar screens as these below, you may be an end user. Also, if you do not make payments to Olive but rather to a newspaper and/or magazine publishing company, you may be an end user. Olive does not provide direct end user support (although you may find helpful information in the below FAQs). Please contact your newspaper and/or magazine’s customer service directly; contact format will vary but can usually be found on the newspaper/magazine web site.
Q: Is the Olive Digital Edition application supported by all current browsers and operating systems?
A: Since the Olive Digital Edition (“ODE”) is Flash-based, as long as the browser support Flash, the core functionality of ODE should work. As new browser versions are being released, Olive tests them and if any new bugs are found, Olive will evaluate them based on severity and put them into the queue for a solution. So, if you have just updated your browser and some functionality is not working, please be patient – Olive is working on it. Currently, ODE is fully supported by Internet Explorer 9 or lower, Google Chrome v 14 or lower, and Firefox v 10 or lower.